Salon Loyalty Programs: Building Lasting Relationships

By Dean Laming on February 15th, 2024

In the competitive world of beauty, hair and beauty salon owners are always looking for innovative ways to keep clients coming back. Establishing strong, lasting relationships with your clients not only secures repeat business, but also ensures your salon’s profitability in the long run.

Implementing a well-structured salon loyalty program is a fantastic way to reward your clients and encourage their loyalty, all while gaining valuable insights for your marketing strategies. These programs can be easily adapted to fit salons of any size.

Crafting Your Salon’s Loyalty Strategy

Before diving in, it’s crucial to define what you aim to achieve with your loyalty program. Common goals include:

  • Boosting client retention and increasing their lifetime value
  • Encouraging regular bookings
  • Increasing sales of products and gift vouchers
  • Gaining insights into client purchasing habits
  • Turning satisfied clients into brand ambassadors

With clear objectives, you can design a loyalty program that perfectly aligns with your salon’s vision.

Choosing the Right Loyalty Program for Your Salon

Salon loyalty programs typically come in two formats:

Point-Based Programs

Clients earn points for every pound spent, which can then be redeemed for services or products. This model encourages clients to visit more often to accumulate points.

Consider how points will accrue and expire to keep clients engaged and prevent hoarding of points.

Punch Card Programs

These programs reward clients with a stamp for each visit or purchase, leading to a free item or service once the card is complete. Offering a variety of rewards makes the program exciting.

Promoting Your Program In-Salon

The best time to enrol clients is during their service visit when excitement about products is highest. Promote benefits through:

Posters and digital displays to highlight the benefits

Invest in visually engaging signage and tablet screens showcasing all the perks members receive like free products, discounts, early sales access and birthday rewards. Place in waiting areas and treatment rooms, showcasing the benefits all day long.

Train your team to sign up new and returning clients

Educate every front desk, assistant and stylist on program advantages so they can mention the loyalty program at booking and during consultations. Set new client enrollment goals to incentivise awareness.

Place sign-up stations and leaflets prominently within the salon

Dedicate tablet stands and takeaway flyers for seamless sign-up. Eliminate barriers having resources readily on-hand.

Keeping the Program Appealing

Regularly enhance the loyalty program with surprise-and-delight moments driving excitement and social visibility, like:

Extra rewards during clients’ birthday months

Send a special coupon for a free add-on service in their birthday month along with a promotional offer increasing discount percentages exclusively that month. Making members feel valued during their special month pays dividends in delighted advocates.

Unexpected giveaways or exclusive offers

Randomly treat members to free items like deluxe product samples, limited merch, or bonus service coupons sent through email. Unanticipated moments wow them while exclusive access makes them feel special.

Special discount days for members only

Host members-only events a few times a year with extra savings like 20% off all retail or flash service sales. Restricting deal access spotlights VIP treatment fans love sharing on social channels.

These additions keep the program fresh and encourage social sharing.

Monitoring Your Program’s Success

Keep an eye on:

  • The growth of your membership.
  • The percentage of your revenue coming from members.
  • How often rewards are redeemed.
  • Client purchasing trends.

Adjust your program based on these insights to ensure it remains beneficial for both your salon and your clients.

Protect Your Salon’s Future

A well-executed loyalty program demonstrates to your clients that you value their continued support. Tailoring your program to what truly motivates your clients is key to thriving in any market condition.

At Salon Saver, we’re committed to supporting salons like yours. Our bespoke salon insurance policies protect against common risks, ensuring your business can continue to build those all-important client relationships.

Get in touch to find out how we can help protect your salon as you develop your loyalty program and strengthen bonds with your clients.

Dean Laming

Dean Laming is a Chartered Insurance Broker with more than 25 years insurance experience. Through various underwriting, operational and management roles, Dean has built up extensive knowledge of the hair and beauty sector and is now Managing Director of Salon Saver, part of the wider Henry Seymour Group.

All articles by Dean Laming

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