Making A Complaint

Everything You Need To Know About Our Complaints Procedure

Here at Salon Saver, we believe in providing our customers with the highest levels of service and we always put the customer at the heart of everything we do. However, we understand that there may be times when you might want to make a complaint and, like everything else we do, we want to make this as simple as possible for you. Below, you’ll find our complaints procedure, which you can use to help you make a complaint.

How to Complain

If you have any enquiry or complaint arising from your Policy please write to Salon Saver (Henry Seymour & Co.) at the following address:

Salon Saver (Henry Seymour & Co.)
Chancery House
St Nicholas Way
Sutton
Surrey
SM1 1JB

If you’re still not satisfied with the way a complaint has been dealt with, you may in, certain circumstances, contact the Complaints Department at Lloyd’s at the following address:

Complaints, Lloyds
One Lime Street
London
EC3M 7HA
Telephone: 020 7327 5693
Fax: 020 7327 5225
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd’s complaint procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

Complaints that cannot be resolved by the Complaints Department may be referred to the Financial Ombudsman Service (FOS). Further details will be provided at the appropriate stage of the complaints process. The address is:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE
Helpline: 0800 023 4567
Switchboard: 020 7964 1000
Website: www.financial-ombudsman.org.uk
Email: complaints.info@financial-ombudsman.org.uk

Our Reviews

4.9 / 5 Based on 210 Reviews

Very quick and simple to do! So happy everything is covered with no fuss! Thank you! x

1 week ago

A really quick and easy service to use,would highly recommend.

on Feb 5th

Absolute love the idea I can pay monthly for my insurance! Thank you x

on Jan 25th
This website is intended for customers based in the UK and is therefore subject to the UK regulatory regime(s) © Copyright 2021 Salon Saver | Salon Saver and Henry Seymour & Co. are trading names of Barkdene Limited which is authorised and regulated by the Financial Conduct Authority (FRN 303965) for our insurance distribution and credit broking activities. Barkdene Limited is a credit broker not a lender. You can check this on the Financial Services register https://register.fca.org.uk/.
Registered in England No 1842617. Registered Office – Chancery House, St Nicholas Way, Sutton, Surrey, SM1 1JB. All rights reserved.
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