A Step-by-Step Guide to Offering Virtual Beauty Consultations

By Dean Laming on December 23rd, 2023

As a salon owner, you likely offered clients in-person skin, makeup, or other beauty consultations pre-pandemic. However, consumer comfort with virtual services has exploded after Covid restrictions. Offering online beauty consultations lets you continue serving clients safely and conveniently.

But how exactly do you conduct effective virtual skin consultations? What technology and approach best replicates the facetime and personalisation of in-salon beauty consultations?

Step 1: Choose Your Virtual Platform

Select user-friendly software for conducting online beauty consultations like:

Video conferencing apps

Platforms like Zoom work well, providing options like screen sharing for client intake forms or test results during calls.

Salon apps

Some salon centric apps like Squarespace offer built-in video chat functionality for online booking and consultations.

Consider ease of use, security, consent capabilities, recording permissions and other factors when selecting technology for virtual consultations.

Step 2: Update Intake Protocols

Adjust client intake protocols to enable virtual beauty consultations, including:

  • Detailed histories – Expand health forms to capture comprehensive background on skin goals, treatments tried and procedures undergone, not just basic personal data.
  • Assessment questions – Tailor forms with additional questions based on responses given to understand concerns like acne, fine lines, dullness etc.
  • Photo uploads – Allow uploading multiple images during booking showing skin closeups in different lighting for analysis instead of relying solely on small webcam images.

These measures set the stage for personalised recommendations during online skin consultations.

Step 3: Ready Your Space

Set up your webcam consultation space ensuring:

  • View backdrop – Mount the camera with an uncluttered neutral wall behind you avoiding visual distractions.
  • Reference materials – Have product details, ingredient resources, treatment guides etc. handy to reference easily without leaving the camera view.

Step 4: Guide the Virtual Consultation Discussion

During the online skin consultation:

  • Small talk – Break the ice and build connection through friendly chat before diving into analysis. This puts clients at ease.
  • Review history – Walk through intake forms, clarifying or expanding anything documented. Adapt questions based on responses.
  • Discuss goals – Ask open ended questions to understand desired outcomes around issues like acne, dark spots, wrinkles, tone etc., as well as lifestyle factors impacting skin. Make sure goals are realistic.
  • Show products – Use the share screen function to showcase products and resources when making recommendations so clients visualise your suggestions.

Step 5: Conduct Virtual Assessments

Analyse skin during video consults through techniques like:

  • Video Zoom Ins – Have clients hold phones within inches of various facial areas as you assess and compare issues across the T-Zone, cheeks, lip area etc.
  • Visual Tests – Request clients press, stretch, or move facial muscles so you observe elasticity, puffiness etc. through the camera.
  • Quizzes – Rapid fire simple assessment questions while viewing clients like “Do pores appear more visible on the left or right cheek?” Identify differences not otherwise self-reported.

Step 6: Set Expectations

Close each online skin consultation by doing the following:

Summarising takeaways

Recap key discussed problem zones and recommended treatments, products, supplements or professional procedures. Confirm mutual understanding.

Next steps

Book follow up appointments at your salon for assessments requiring specialised lighting or magnifying devices for very close inspections unavailable via webcam.

Future touchpoints

Clarify whether another virtual review, email exchange or in-salon treatment is necessary. Frequent follow ups show you truly personalise care.

Protect your Beauty Salon with Insurance from Salon Saver

Virtual beauty consultations allow real-time assessment and advice without geographical limits. Use video consults to attract new clients, offer existing guests a convenient follow up, generate retail opportunities and reinforce your expertise.

Here at Salon Saver, we offer affordable, tailored coverage options for modern salons. Our beauty salon insurance protects your business from risks like liability claims, property damage, theft and revenue interruptions.

Contact us today to discuss protecting your livelihood so you can focus on implementing innovations like virtual consultation.




Dean Laming

Dean Laming is a Chartered Insurance Broker with more than 25 years insurance experience. Through various underwriting, operational and management roles, Dean has built up extensive knowledge of the hair and beauty sector and is now Managing Director of Salon Saver, part of the wider Henry Seymour Group.

All articles by Dean Laming

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